Shipping policy

At Matchaims, we believe shipping is part of the product experience.
How an order is prepared, shipped, and delivered matters just as much as the item itself.

This policy outlines how we handle fulfillment, delivery timelines, and shipping-related support.

1. Order Processing & Shipping Cost

All Matchaims orders are prepared with care before shipment.

• Processing Time:
  Orders typically require 5–10 business days for confirmation, quality checks, and packing.
• High-Volume Periods:
  During holidays or promotional seasons, processing may take up to 10 business days.
• Shipping Cost:
  A flat shipping fee of $5.99 applies to all orders worldwide.

2. Delivery Timeframes

Delivery times depend on destination and local carrier operations.

Delivery times are estimates and not guaranteed delivery dates.

We appreciate your understanding — quality products and thoughtful delivery take time.

3. Shipment Tracking

Once your order is dispatched, a confirmation email with tracking details will be sent.You may use the number and track your order at www.17track.net.

Please allow 1–3 business days for tracking updates to appear after shipment begins.

Lack of immediate updates does not indicate a delay — your order may still be moving through the network.

4. Changes & Cancellations

Orders move quickly into processing to ensure timely shipment.

If you need to update shipping details or request cancellation, please contact

Requests made after processing begins cannot be accommodated.

We stand behind every Matchaims order.

If your item arrives damaged, please contact us within 72 hours of delivery with clear photos.
Once confirmed, a replacement will be arranged.